Shipping policy
Shipping Policy
At CartLock, we're committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are processed within 1 to 3 business days after they are placed.
Orders are processed Monday through Friday, excluding major holidays. Once your order has shipped, you'll receive a shipping confirmation email with tracking information (when available).
Estimated Shipping Times
Delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5 to 10 business days |
| Canada | 6 to 10 business days |
| Europe | 6 to 10 business days |
| Australia | 6 to 10 business days |
| New Zealand | 6 to 10 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Delays
While we work hard to ensure timely delivery, shipping delays may occasionally occur due to factors outside of our control, including:
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Weather conditions
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Customs inspections
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Carrier delays
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High shipping volumes
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Public holidays
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Incorrect or incomplete shipping addresses
We appreciate your patience should any unexpected delays arise.
Tracking Your Order
Once your order has been shipped, you'll receive an email containing your tracking number (when available).
Please allow 24 to 72 hours for tracking information to update after your package has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided and your order has already shipped, CartLock cannot guarantee replacement or reimbursement. If the package is returned to us, additional shipping charges may apply to resend the order.
Lost or Stolen Packages
If your tracking shows your package has been delivered but you have not received it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors.
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Contacting the shipping carrier directly.
While we'll do our best to assist you, CartLock is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
Customs & Import Fees
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.
Any applicable customs charges are the responsibility of the customer.
Questions?
If you have any questions regarding your shipment or need assistance with your order, please contact us at: