Return & Refund Policy

At CartLock, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Cancellation Policy

Orders may be modified or canceled within 24 hours of being placed. After 24 hours, your order may already be in processing or fulfillment, and we may no longer be able to make changes.

If your cancellation request is approved within the 24-hour window, your refund will be processed back to your original payment method within 10 business days.

Return Policy

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• A valid proof of purchase or order number is required.

To request a return, please contact us at Support@cartlock.shop within 30 days of delivery. Include your order number and the reason for your return. Returns must be approved before being shipped back.

Once your return is approved, we'll provide return instructions. Please include your order number and the name used when placing the order inside the package to help us process your return quickly.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Refunds

After your return is received, please allow up to 10 business days for inspection.

If your return is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take up to 10 business days after approval for the funds to appear in your account.

Refunds are issued in U.S. Dollars (USD). Any currency conversion fees or exchange rate differences charged by your payment provider are the customer's responsibility.

We reserve the right to deny refunds for:

• Used, worn, altered, or damaged items.
• Items returned without prior authorization.
• Returns received after the 30-day return period.
• Damage resulting from misuse, improper care, or normal wear and tear.

In certain cases, a restocking fee of up to 25% may apply to unauthorized or non-compliant returns.

Product Concerns

Your safety and satisfaction are important to us. Please follow all instructions, warnings, and recommended usage guidelines included with your product.

If you experience any issue or believe your product may be defective, discontinue use immediately and contact Support@cartlock.shop. We'll work with you to resolve the issue as quickly as possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact Support@cartlock.shop within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or incorrect item

Once reviewed, we'll determine whether you're eligible for a replacement, refund, or other appropriate resolution at no additional cost.

Damage caused by misuse, accidents, or normal wear and tear is not covered under this policy.

Shipping & Delivery

We work hard to process and ship orders as quickly as possible. However, shipping times are estimates and may be affected by circumstances outside our control, including:

• Carrier delays
• Customs processing
• Weather events
• High shipping volumes
• Other unforeseen logistical issues

CartLock is not responsible for delays caused by shipping carriers or customs authorities.

If a package is marked as delivered but cannot be located, or if it is lost or stolen after delivery, we recommend contacting the shipping carrier directly to open an investigation. While we'll gladly assist where possible, we cannot guarantee reimbursement for packages lost or stolen after delivery.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with an order, please contact us at:

Support@cartlock.shop